Returns & Exchanges
At 402, we want you to love every piece you purchase. If your order isn't a perfect fit, you can return or exchange items within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Log into your 402 account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original designer tags and hygiene seals are intact to qualify for a full refund.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized courier location; be sure to keep your tracking receipt for reference.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing